WILMINGTON, DE – April 10, 2019 – Dr. Ken Fordyce, Director of Analytics at Arkieva, gave an invited presentation at the Society for Hospitality and Food Service Management (SHFM) Critical Issues Conference in New York City to over 400 attendees.

SHFM is the premier not for profit professional organization for workplace hospitality expertise. Workplace hospitality covers such areas as coffee, pantries, cafeterias and dining rooms, special functions, and many more.  Members of SHFM come from the firms directly (for example the 2019 meeting was hosted by American Express) and firms that support and manage the delivery of this service.  Increasingly the ability to provide “hospitality” to employees is a critical component to productivity and retention.  Actually delivering quality hospitality is a complicated network.

Each year SHFM runs a critical issues conference (CIC).  The theme for 2019 was “Delivering, Measuring, and Mastering” exceptional customer service. Dr. Fordyce was the only non-SHFM professional invited.

Pulling from his past experience as chief statistician for customer satisfaction of IBM software (which included early work on machine learning) and his lengthy background in supply chain management, Dr. Fordyce provided helpful insights into challenges of analyzing the data and the underpinning of customer service to best in class supply chain management to ensure the appropriate estimate of demand and resource allocation.  To view, the slides follow this link and click on session 2. Ken Fordyce plans additional blogs on this topic.

Dr. Harpal Singh, Arkieva CEO, noted the ever-growing recognition of the importance of SCM to all critical business metrics of success and the need for dynamic interaction between SCM components underpinning the fundamental Arkieva software design.

 

About Arkieva

At Arkieva we believe better planning starts with people. Not technology. So, we provide solutions. Not software. Enabled by your process. Not our specifications. Arkieva is a Full-Suite One-Plan S&OP Solution for synergized supply chain visibility that’s powered by your unique business.

With over 18,000 users worldwide using Arkieva in 250 unique applications, the Arkieva One-Plan Supply Chain Planning Software Suite offers an integrated solution for a synergized Sales and Operations Planning (S&OP) process.

The Advanced S&OP management features of Arkieva include a Collaborative Demand Manager, Inventory Planner, Inventory Analyzer, Supply Planner (full optimization), Replenishment Planner, S&OP Central, and Finite Scheduler.

Arkieva is used in some of the world’s largest corporations, including Driscoll’s, Sunsweet Growers, Gates, Nouryon, Linde, Owens Corning, Hexion, Momentive, Advanced Drainage Systems, Continental Foods, SPI Pharma, Cytec, CF Industries, Escalade Sports, Lush, Cardone, Federal-Mogul, Wonderful brands, and Ontex.

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