Track, Analyze, and Align Your
Customer Sentiment with Your
Demand Plan in Real-Time. 

Arkieva Customer Sentiment Analysis Tool

Your Customers Are Always On.

In a perfect world, when you create your demand plan, all will go as planned — demand will always align with supply. In today’s technology-driven world, however, that’s often not the case. A new product or an existing product may suddenly increase in popularity (or go viral), and you may find yourself scrambling to meet the increase in demand. On the other hand, a negative customer review online can cause a decline in sales.


Check out our football fan sentiment analysis to find out which team is currently in the lead.

Monitor Your Customer Social Interaction in Real-time.

Make Adjustments to Your Demand and Supply Plans to Match Changes.

How Does the Customer Sentiment Analysis Tool Work?

  • Track Keywords

    Insert your keywords or hashtags that you’d like to monitor or track.

  • Analyze Results

    Populate results for your chosen keywords or hashtags.

  • Get a Sentiment Score

    Get a sentiment score for posts to show positivity or negativity.

Improve Your Ability to Sense Demand.
Get Started Today!

Supply Chain Resources, News, Events and Blogs.

Explore our supply chain insights, resources, and news stories.